Hit life's pause button and treat yourself to a little break...

Club Bing offers members a fun way to experience Bing’s rich, useful search results, while also rewarding members with games, prizes, and donations to charities. It’s free, it’s fun, and it’s our unique way of introducing more people to the advantages of searching with Bing. Check out what Club Bing has to offer:

	Search
	Every game is powered by Bing, so here you play, Search and win!
	Play Free Games
	Need a little break? Choose from word puzzles, trivia teasers, multiplayer games and more.
	Win Fun Prizes
	See what great prizes you can win or donate tickets to your favorite charity or school.
	Earn Trophies
	Win fun awards when you play games or donate tickets. Go for the Grand Salami or the Ultimate Play-ah award!

1. Getting Started
   How do I obtain an account?
2. How do I sign in?
3. Do I have to sign in every time?
4. Tickets / Prizes
   What are tickets?
5. What do I do with my tickets?
6. How do I get prizes?
7. Why did my ticket balance reset?
8. Can I redeem tickets for more than 1 item at a time?
9. Why do prize items change?
10. What are Member Selected prizes?
11. What happens if I get a processing error?
12. Can I return/exchange my prize?
13. How many prizes can I earn?
14. When will my selected charity or school receive the donation?
15. Who is JustGive & how are they involved in the process?
16. Who is GuideStar & what does their database consist of?
17. Order Shipping / Tracking
    Where can you ship to?
18. What if my address won't validate?
19. Am I responsible for shipping and handling charges?
20. What if my prize arrives damaged?
21. What if my prize stops working?
22. Can I track my order?
23. Game Playing and Trophies
    How do I play a game?
24. What are trophies?
25. How do you earn trophies?
26. What happens to the trophies you earn?
27. Ports, Firewalls, Internet
    I am on Dial-up and cannot access the site or any games, what do I do?
28. Is your site compatible with pop-up blockers?
29. An error occurs when trying to load a game, what do I do?
30. Other
    What does Tell a Friend do?
31. What are you doing about inappropriate play of Club Bing games?
32. Is it permissible to use bots, macros or other automated programs to play the games in Club Bing?
33. Why am I receiving an error message stating that I have maxed out the number of puzzles for a game?
34. Where can I find Club Bing Terms and Conditions?
35. How do I set Bing as my default search engine?
36. How do I stop using the Club Toolbar?
37. Can I download the Club Toolbar?
38. I can’t find an answer to my question, can I contact Customer Support?

1. How do I obtain an account?
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   Follow these simple steps to get started:

   1. Click on Join Now or Sign In.
   2. Enter a “Nickname” (account name/alias) for your Club Bing account – your “Nickname” will be displayed whenever you are signed in to Club Bing and may also be posted on the site (You can determine availability by clicking the Check Availability button.)
   3. Select an “Avatar” – the “Avatar” is a picture/symbol and will also be displayed when you are signed into Club Bing.
   4. Click Next Step.
   5. Read Club Bing Terms and Conditions and select “I Accept” if you agree to the terms and conditions.
   6. Click the Submit button to complete your account set-up.

   You are now set-up and can begin playing games and earning tickets to redeem free prizes!

   *Note: In order to earn tickets via Club Bing you must have a Windows Live ID account and a Club Bing Nickname. If you do not have a Windows Live ID account, go to the Windows Live ID sign-in page by clicking here.

2. How do I sign in?
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   Assuming you already have an account established, log into your Windows Live ID account and access Club Bing site.

   -Or-

   Access Club Bing site and click on one of the sign in links.
   
   If you haven’t yet set up an account, see How do I obtain an account?

3. Do I have to sign in every time?
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   Yes, in order to save your tickets you need to be signed in. However, the Auto Sign-in feature for Windows Live ID allows you to log-in to Club Bing once, and stay signed in for future sessions, until you have the feature disabled or click on Sign-Out.

   Here’s how you can set up automatic sign in:

   When you log into your Windows Live ID account, be sure to select the check boxes for both “Remember me on this computer” and “Remember my password”.

4. What are tickets?
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   Tickets are like points that are earned, accumulated, and redeemed for prizes. Tickets can be earned simply by playing games. If you are signed in, tickets will be deposited in your account when you finish playing a game. If you are not signed in, tickets will accumulate as you complete a game. Then you have the option of signing in to receive your tickets. However, if you don’t sign in prior to leaving the browser session, you will lose the tickets you have earned in that session.

5. What do I do with my tickets?
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   Redeem them for a prize via the Prizes link on the top menu bar. When signed in you are able to redeem tickets earned for prizes. There are a number of products for you to choose from with varying ticket values. If you have enough tickets for the given prize then you can redeem your tickets for the prize at that time. The prize selected will either be available for download, or will be mailed to the US address (No P.O. Boxes, APO or FPO Addresses) entered when redeemed. No shipping charges apply!

   -Or-

   Keep accumulating tickets for bigger prizes.

   -Or-

   Donate your tickets to your favorite charity or school. Click here for more information on how you can use your tickets to help your community.

6. How do I get prizes?
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   In order to redeem tickets for a prize, you must complete a series of steps:

   1. Ensure you are signed in.
   2. Click the “Prizes” link from the top menu bar and the Prize page will be displayed listing the various prizes to choose from. Choose a prize for redemption. If you have enough tickets accumulated in your account for the prize click Details. Review the prize details, if you still wish to redeem this prize click Redeem.
   3. You will begin the “Prize Redemption” process.
   4. On the “Shipping Details” page, enter the following:
      1. First and Last Name
      2. Shipping Address. The shipping address must be a physical address in the U.S. and not a P.O. Box, APO or FPO Address. (This is not required of downloadable prizes)
      3. A valid e-mail address for the confirmation e-mail.
   5. After the “Shipping Details” have been entered, click Next Step.
   6. The confirmation page will be shown, displaying the information entered on the previous screen. Check it for accuracy and edit accordingly.
   7. If you wish to proceed with your order, click Confirm Order.
   8. A status screen will be displayed while your order is being processed.
   9. Upon successful completion of the order, your account balance will be reduced by the total number of tickets redeemed and an order confirmation screen will be shown displaying your confirmation number.
   10. Your order will be processed in a timely manner. It will be shipped to the address entered and an e-mail confirmation will be sent to the e-mail address provided.

   If your prize is available for download, you will get a second email that looks similar to this:

   To download your prize, please refer to the following instructions:

   1. Log in to Windows Live Messenger (otherwise the package cannot be added to your Windows Live Messenger account).

   2. Click on or copy and paste the link below in Internet Explorer for the download to begin:

   Once the download has been completed, the product will automatically be saved in your Windows Live Messenger library and will be ready for use.

   Have fun and keep playing Club Bing games!

7. Why did my ticket balance reset?
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   A few players have had their score reset. Club Bing screens game play against criteria meant to identify likely use of bots, macros, or other automated programs to play the games. Those types of activity violate Club Bing terms and conditions. When a user account triggers any of these criteria, Club Bing cancels any prize orders and discontinues ticket accruals for the account.

8. Can I redeem tickets for more than 1 item at a time?
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   This feature is not supported at this time.

   A user is only able to redeem one prize at a time. If you want to redeem another prize you need to go through the process again.

9. Why do prize items change?
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   As provided in our Terms and Conditions the prizes that are available in the prize mall will change over time. From time to time, we may offer different prizes and there may be a limited number of some prizes which will be provided on a first-come first-served basis.

10. What are Member Selected prizes?
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    From time to time, the Club will provide members with the opportunity to vote on a new prize to be offered in the Prize Mall for a limited time only. You may see the prize poll when you sign-in. Simply cast your vote for one of the prizes offered and click on “View Results”. After two weeks, the poll will close, and soon after, the winning Member Selected prize will be available for redemption in the Prize Mall.

11. What happens if I get a processing error?
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    Try to process it again by following the steps outlined in How do I get a Prize?

12. Can I return/exchange my prize?
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    No, all redemptions are final after you confirm your order.

13. How many prizes can I earn?
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    Each household may receive a maximum quantity of 1 of each prize item over the life of the Program. If a prize is offered with multiple models, for example, a Microsoft Wireless Keyboard 1000 and a Microsoft Wireless Keyboard Laser Desktop 6000 a household may receive one of each. If a prize is offered in multiple quantities each household may receive no more than one prize of each quantity over the life of the program; for example the household may receive: 1 song download, 5 song downloads, 10 song downloads, and 20 song downloads.

14. When will my selected charity or school receive the donation?
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    Once your donation is processed and determined to be in compliance with our Terms and Conditions, Microsoft will make an annual donation to the charity or school you have selected using JustGive as our payment processor. Microsoft and JustGive will send each organization a check by August of each year for the funds earned from June 1st to May 31st of the prior 12 months, with the exception of the following year when the annual payment is calculated based on the funds contributed from May 1, 2008 - May 31, 2009. The amount of Microsoft's donation will be the total contributed by the entire community of people contributing to that organization, including yourself. The minimum check disbursement amount is $10. If the organization has earned less than $10 in twelve months across all contributors, the funds will be allocated to charities of Microsoft's choosing.

15. Who is JustGive & how are they involved in the process?
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    JustGive is a nonprofit organization founded in 1999. Microsoft has teamed up with JustGive to process the donations Microsoft makes through our program and help ensure the charities you select are eligible non-profit organizations. If you have any questions regarding the donation payment process, you may contact JustGive at info@justgive.org or 866-JUSTGIVE (587-8448).

16. Who is GuideStar & what does their database consist of?
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    GuideStar is a public charity located in Williamsburg, Virginia. Founded in 1994, GuideStar provides a database of U.S. non-profit organizations. Their database provides comprehensive information (such as mission statements, cost structure, annual donations, etc.) on charities that match your interests. GuideStar works to maintain an up to date list of 501(c) organizations. Microsoft has teamed up with GuideStar to provide you with a broad selection of nonprofits to choose from, whether it is your local library or a global cause.

17. Where can you ship to?
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    The user can provide any physical address in the U.S. Delivery to P.O. Boxes, APO and FPO Addresses are not supported. This includes the 50 States and District of Columbia only.

18. What if my address won't validate?
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    If you are experiencing problems with validating your address, here are some tips:

    1. Be sure to enter your apartment, unit, building, etc. number, in Address Line 2
    2. Provide your full ZIP + 4 - it helps narrow down the results
    3. Spell out full words rather than abbreviate - like "Road" instead of "Rd"
    4. Make sure the address is a physical address in the United States: we cannot deliver to addresses outside the United States, APO or FPO addresses, or to Post Office Boxes
    5. Test your address at http://zip4.usps.com/zip4/welcome.jsp. If a single result does not return, then you need to contact your local post office. If your address is found there, but the same entry does not work, please contact customer support. (We receive regular updates, so if your address is new it may take some time for us to be able to validate it.)

    And remember, keep playing, searching and earning tickets!

19. Am I responsible for shipping and handling charges?
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    No, shipping and handling is free.

20. What if my prize arrives damaged?
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    If your prize arrives damaged, please contact Club Bing Customer Support.

21. What if my prize stops working?
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    You should contact the appropriate support for the manufacturer of the product.

22. Can I track my order?
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    You cannot track airline mile redemptions.

    However, you are able to track physical prize redemptions. Upon submission of an order the user will receive a confirmation email. The order is then processed. After your order is processed and is found to be in compliance with our Terms and Conditions for fair game play, you will receive a second confirmation tracking email that will provide a tracking #, the carrier and other pertinent order information. You can then use this tracking # to track your order via the carrier’s tracking system online, only if the given carrier supports tracking. Upon review, all orders that are not in compliance with our Terms and Conditions will be cancelled.

    Please note that each household address may only redeem tickets for up to 1 of each prize item over the life of the Program. For additional details see the "How many prizes can I earn?" section. As stated in our Terms and Conditions, please allow for up to 12 weeks for delivery of any prize orders, unless your prize item is back ordered, in limited quantity, out of stock or the site states otherwise.

23. How do I play a game?
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    To learn how to play a game, select the Rules button on the main page of the selected game and a pop-up window will display detailed instructions on how to play the game.

    You don’t have to be signed in to play a game, but you must be signed in to earn tickets and redeem prizes.

24. What are trophies?
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    Trophies are digital awards signifying you’ve reached a level of achievement in Club Bing. Have you mastered a certain game, used the Club Toolbar, or won the top overall score for the week? Get your reward!

25. How do you earn trophies?
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    All you have to do is play, search or give. The more you play the more you can win! When you are signed-in, we’ll keep track of your game scores, tickets earned or searches made and automatically award the trophy you have earned.

26. What happens to the trophies you earn?
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    Any trophies you win are safely housed in your personal Trophy Case. Once you have a trophy, it's yours as long as you're a member of Club Bing! To see them, just go to the My Account page and click on the My Trophies tab.

    Become a member, click here.

    
    

27. I am on Dial-up and cannot access the site or any games, what do I do?
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    If you are using an accelerator program to improve the speed of your connection, you may not be able to play on our site. You will need to disable this feature or set the program to use no acceleration if you cannot load a game.

28. Is your site compatible with pop-up blockers?
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    Club Bing Games require that you turn off pop-up blockers to play games. Some pop-up blockers have an option to allow pop-ups for a site. Please see the pop-up blocker help pages for details on how to allow MSN Games or to turn off the pop-up blocker.

    • ActiveX controls must be enabled in IE.

    
    

29. An error occurs when trying to load a game, what do I do?
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    The error may be fixed by doing the following:

    Check version of Adobe® Flash® player. This issue may occur if the Adobe Flash Player installation on your system has been corrupted. Please uninstall and reinstall the Flash Player.

    Steps to uninstall the Adobe Flash Player
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

    Reinstall Adobe Flash Player here:
    http://www.adobe.com/go/getflash

    Verify Flash Player is working
    http://www.adobe.com/shockwave/welcome/

    Empty your browser’s internet cache

    1. Close any Internet browser windows that are open.
    2. In Windows 2000, click "Start," point to "Settings," and click "Control Panel." In Windows XP and Windows Vista, just click "Start" and then "Control Panel." If the Control Panel window is empty, click "View All Control Panel" Options in the left section of the window to display all the icons.
    3. Double-click "Internet Options." In Windows XP and Windows Vista, you may need to click the "Network and Internet Connections" icon before clicking "Internet Options."
    4. In the “Temporary Internet files” section on the General tab, click "Delete Files." In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, click "Delete" in the "Browsing History" section and then "Delete Files" in the "Temporary Internet files” section. Click "Yes" or "OK" to remove these files.
    5. Next, click "Delete Cookies" and then "Yes" or "OK" to remove these files. In Windows Vista or for systems with Internet Explorer 7.0 or higher installed, close the “Delete Browsing History” window when completed.
    6. Click "Settings."
    7. Under "Check for newer versions of stored pages," click "Every visit to the page."
    8. Click "Apply."
    9. On the same window, click "View Files" to open the "Temporary Internet Files" folder.
    10. On the Edit menu, click "Select All."
    11. On the File menu, click "Delete" and delete all contents of this folder.
    12. Click the “Privacy” tab
    13. Click “Advanced.”
    14. If “Override automatic cookie handling” is checked, click once in the check box to uncheck this setting.
    15. Click “OK”
    16. Now on the “Privacy” tab, click “Default Level” and lower the slider to Medium, Low, or Accept All Cookies in the Settings section.
    17. Click “Apply” and “OK.”
    18. Close all windows.
    19. Go to our site and sign into Live.com Search Club.
    20. Now try playing the game again

    
    
30. What does Tell a Friend do?
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    You must be signed in to use Tell a Friend. Tell a friend gives you the ability to send a system generated email to up to 10 of your friends each day. The email sent tells them about the benefits of Club Bing and provides them a link to the website.

31. What are you doing about inappropriate play of Club Bing
    games?
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    Any promotion of this type comes with these risks, which we anticipated and have been actively monitoring. We are committed to providing a positive experience for the users who are enjoying the games. We regularly review game play and have a set of criteria by which invalid activity is identified. When we detect this type of behavior, we cancel any prize orders and/or ticket accruals made by that account. See Club Bing Terms and Conditions.

32. Is it permissible to use bots, macros or other automated programs to
    play the games in Club Bing?
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    No, it is not. See the Microsoft Terms And Conditions.

33. Why am I receiving an error message stating that I have maxed out the
    number of puzzles for a game?
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    This means that you have already played all of the available puzzle options for that particular game. Club Bing is committed to providing our players with quality games. We are constantly expanding our library and creating new games and puzzles. Our Gaming Developers have been working hard to create new content and Club Bing is pleased to announce that new games and puzzles are becoming available to all of our participants on a regularly basis.

34. Where can I find Club Bing Terms and Conditions?
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    Click Here.

35. How do I set Bing as my default search engine?
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    Click here, we will either set it up automatically or we will show you how to set it up manually.

36. How do I stop using the Club Toolbar?
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    If you installed the Club Toolbar, you can stop the tracking of your participation by signing out of the Club Toolbar or by uninstalling it from your computer. Should you choose to uninstall the Club Toolbar, you will no longer be able to earn tickets through the toolbar program, but you can still earn tickets when you sign in to Club Bing.

37. Can I download the Club Toolbar?
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    The Club toolbar has been discontinued and is no longer available for download. Until further notice, if you already have the Club toolbar installed, you can continue earning up to 10 tickets per day by using the toolbar consistent with the Club Bing Terms and Conditions.

38. I can’t find an answer to my question, can I contact Customer Support?
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    If you were unable to find the answer to your question, click here and you will be directed to Club Bing Customer Support.